StuffedTails Fursuits (referred to as "STF") is owned and run by Luna Antenucci, based in Italy. We design and build handcrafted costumes and costume parts (referred to as "the fursuit," "the suit," or "the product") to order, based on a customer's original character design (referred to as "fursona" or "sona").
Every suit is made to commission. We don't hold stock, and commissions are only accepted during announced application windows (referred to as "commission openings" or "reopenings"). Anyone who commissions a suit, or any individual part of one, is referred to as "the customer," "the client," or "the buyer."
These terms set out how the service works and apply in the same way to every customer, so that everyone knows where they stand and both sides are protected.
Ordering a full costume or any single part of one means you accept everything in this document, in its entirety. If any part of it doesn't work for you, please don't apply.
2 General Terms
Welcome to this page, here you can find all you need to know to work with us.
All these rules and policies will help you understand the process, times and payments so that both parties are protected.
We reserve the right to modify our ToS and prices at any moment.
TOS updated 18/08/2026
3 Before Commissioning
Before commissioning please keep in mind:
3.1 You must be over 18 to commission.
3.2 At STF we have no moral issues with our products taking part in NSFW contexts between consenting adults, however due to hygiene concerns, your warranty will be voided. We thank you for your understanding.
3.3 Due to STF having its own signature design, we reserve the rights to interpret your character and if needed, adapt your design to reproject it in the 3D Shape in an appealing way. STF will make sure to keep your costume as faithful as possible to the original design, and sometimes certain markings cannot be perfectly matched to the base/body and adjustments may be needed. In no circumstances modifications will be made that would render your character unrecognizable.
3.4 STF will never accept to modify its own signature design.
3.5 STF will not accept requests where your reference design is made by AI, 3D avatars or similar.
3.6 Your reference sheet must be flat colored and must provide at least 2 poses, even better with side views if you have specific designs. It is important that all details are provided including accents like the maw color.
At STF we do not condone any act of homophobia, racism, transphobia, pedophilia, zoophilia and violation of human rights. If you are an STF customer and participate in these activities online or offline, we may:
Remove you from all groups dedicated to our customers
Revoke any kind of customer support, including the immediate voiding of your warranty
We will end all social interaction with you, including public dissociation if needed
(in extreme cases) Remove all references to the work done for you from our socials and website
STF Cannot be held responsible for working on designs that may have been stolen. We will go through the designs and if the design has been stolen you will be permanently blacklisted from any future commission.
At STF we will not accept working on designs that are not owned by the customer.
4 Quality Disclaimer
4.1 Due to this product being entirely handmade, you can expect slight asymmetries and/or imperfections.
4.2 We consider defects to be visible rips, popped seams or imperfections that affect comfort.
4.3 We do all it takes to ensure you’re satisfied with the product.
Report any fitment issues. Many times, these can be caused by errors made in the duct tape dummy and we are happy to discuss for a solution.
Every defect should be discussed not longer than 30 days after receiving the product.
5 Quotes
5.1 All quotes are valid until the end of the year.
5.2 If your project was not selected but you’re still interested to apply for a commission in the future, you will need an updated quote.
5.3 Once the commission openings come to an end, we will go through the submissions list to select designs.
5.4 If you are selected, you will receive a quote: you can either accept or dismiss the quote within 48h.
5.5 If we do not receive a response from you within 48h we will consider your quote rejected and we will select another customer from the list. After your quote is accepted, you will have 72h to complete the first down payment.
6 Payments
6.1 We accept payments exclusively in EURO (€) via Card payment and bank transfer, payment link or if you prefer to pay in person, we have PoS available. Please ensure that the correct currency is selected when sending your payment.
6.2 Every price agreement happening between the parties is always in EURO (€). Exchange rates are not STF's responsibilities and all payments and number discussed regarding costs are always to be considered in EURO (€).
Overlooking this point or trying to negotiate over exchange rates, might result in the cancellation of your commission, no matter the progress with no refund.
Due to the fees and bureaucratic complications introduced by PayPal, this payment method is no longer accepted.
6.3 Once your commission is accepted, we require you to cover a deposit worth 30% of the total cost of the product.
6.4 Please keep in mind that your commission will be accepted only once the deposit is paid.
6.5 Shipment and/or hand delivery will take place only once the full cost will be paid.
6.6 Once the deposit is covered, monthly installments can be discussed, we suggest not going lower than 200 €/month.
6.7 Installments can be considered for up to 6 months maximum. If you have any special requirements, longer installments can be discussed.
6.8 We offer flexibility with installments, allowing you to choose your preferred payment date each month.
6.9 A delay of up to two weeks may be tolerated without prior notice; however, after this period, a 3% late fee on the outstanding balance will be charged for each additional week of delay, up to a maximum of 15% of the outstanding balance.
6.10 Continued failure to pay may lead to the cancellation of your commission, and no refunds will be issued.
6.11 If you decide to cancel your commission with no reason, you will not be refunded.
6.12 Once your product is completed and we can assure the quality standard is met, you will be notified and required to complete the payment (including shipping) within 3 weeks.
6.13 Failure to pay on time will delay the shipping and you will be charged 50€ as a storage fee for each week you delay, counted from the end of the 3 weeks.
6.14 We can hold your suit for up to two months from the day we notify you that it is completed, after this period, we will cancel your commission, and no refund will be issued.
6.15 We reserve the right to sell your fursuit if it becomes impossible to deliver your project and no refund will be issued.
6.16 This is valid only if the customer's responsibilities are not met.
Opening a chargeback or a payment dispute instead of talking to us first will be considered a breach of these ToS. We will contest it with all our correspondence, cancel your commission with no refund, and you will be permanently blacklisted. If something goes wrong, please come to us first, we would much rather fix it.
7 Refunds
7.1 It is very important you commission only if our product is within your budget.
7.2 As every suit is made to your own measurements and design, it counts as a custom made product and the 14 day right of withdrawal for online purchases does not apply.
7.3 Refunds are only available for fursuits that are in production. This means by the point in time where you have begun paying for your suit.
7.4 No fur, materials and/or incomplete parts will be shipped if your commission has been cancelled.
7.5 The final refund amount will be determined based on the stage of completion and the work already done, and the amount we retain increases as your commission progresses. This covers supplies, labor, and communication costs.
7.6 We won’t refund you if you disappear for no reason.
7.7 We won’t refund you for wrong measurements and bad communication.
7.8 We won’t refund the deposit in any circumstances.
7.9 We won’t refund any late fees for payments delayed for over a month with no communication.
7.10 We reserve the right to sell your fursuit if you cancel your commission once the product is completed.
7.11 We reserve the right to cancel your commission if you become aggressive or engage in harassment and threatening behavior.
7.12 We will refund you if we have no choice but to cancel your commission except the deposit. The refund amount will be calculated based on how much work was already done.
7.13 We will refund you if you cancel your commission before any work is started except for the deposit.
7.14 Refunds requested in bad faith, or repeated cancellations, will result in permanent blacklisting.
7.15 Returns cannot be accepted.
7.16 If your project is over 90% complete, you’re not eligible for a refund.
8 Communication and Process
8.1 We are available on many different platforms, and you may reach us via Instagram, Telegram or Email.
8.2 We will do our best to reply within 48h unless there’s an emergency.
8.3 Confirmations can only be accepted via email. No other means of communication will be considered.
8.4 During the crafting of certain parts of your costume we may contact you for further confirmation on the choices we make here at STF for your design, we are open to satisfy your needs. Please keep an eye on the contact you provided to us.
8.5 We may ask you confirmation regarding images of fur/fabric swatches, pattern designs and many other topics.
8.6 During the patterning of your head base it is critical that you provide us feedback before proceeding to the next phase.
8.7 If you fail to communicate any modification of your pattern before the fur gets cut to shape, you may be held responsible for any extra costs due to labor and/or materials wasted.
8.8 During these phases we will make sure to send you many WIP pictures, no need to stress for these as they will be provided frequently.
8.9 Consider that at STF we can only make so many attempts at modifying your designs. If so much time and/or material is required to perfectly meet your needs, costs may increase.
Materials
8.10 Please be aware that there is a limited color palette available for fabrics (fur, fleece, minky cuddle, faux leather, etc.) compared to the limitless possibilities that can be depicted in reference art.
8.11 We try our best to match colors as best as we can but sometimes compromises must be made as the desired 1:1 color may not be available. We will provide you the closest color samples we have access to for you to choose from.
8.12 We only use HQ materials for our suits to give you the best results. We DO NOT accept materials brought by you or others. If you need a particular color from a seller you have in mind, we can sometimes make an exception and buy it ourselves, but this is not always possible and might increase the overall price.
8.13 You can choose the length of the fur for your project. If you don’t have any preferences, we can suggest a design for your fur length that best matches your design and species.
Turnaround time
8.14 The crafting process takes 1 month to 1 year depending on your position on the queue. Once we begin working on your project, a partial suit can take 1-2 weeks, and 3 weeks to a month for fullsuits. WE DO NOT WORK WITH DEADLINES.
8.15 Turnaround times are decided by us. We will do our best to finish your commission as soon as possible, but if you need it done for a certain date, the commission must be made in time, and we will let you know whether we can meet your needs or not.
Following these simple steps will ensure we won’t delay your commission:
Avoid delaying your DTD and measurements
Reply to DMs and WIPs sent for approval in a timely manner
Avoid changing your design and addons mid-way through the commission process
Avoid delaying payments
Please keep in mind that STF is a one-person company. Everything from communication & quotes to the crafting is handled by a single person and this can sometimes be very tough.
STF cannot be held responsible for delays caused by things outside our control, like illness, injury, bereavement, supplier problems or postal strikes. If this happens we will let you know as soon as possible and agree a new timeline with you.
9 How to Commission
9.1 Due to STF being a one-person team only a limited number of slots will be available each opening. Don’t be discouraged if you won’t be selected, as you may have another chance the next reopening!
9.2 If you need information regarding the cost of your project, you can use this tool available on our website. Keep in mind this will give you a gross estimate, which might change with your actual quote.
9.3 Quotes will only open during the commission opening period. No quote requests will be accepted outside of this time window.
9.4 Commissions open through google forms, when proceeding in this step you will automatically accept the ToS, however there sure might be a way to let us know you read them thoroughly (˵ ¬ᴗ¬˵).
9.5 Please make sure to accurately fill in this form as it will be crucial for your quote to be accurate and for us to accept your submission.
The information you send us (name, contact, address, measurements and reference art) is only used to make and ship your commission. We never sell it or pass it to anyone else, apart from what is needed to ship your product or to comply with the law. We keep it for as long as Italian tax rules require. If you want to see, correct or delete your data, just email us.
9.6 Once the request is sent, if you are selected you will receive a full quote by email and you have 48h to either accept or reject it. If you fail to respond within the given time, we will consider your quote rejected and someone else will be selected through the submissions list.
9.7 If you accept the quote, a mandatory down payment of 30% of the full price must be paid within 72h to confirm your slot.
9.8 Once the Deposit is paid, we will officially insert you in the queue. During this time, we will show you fur swatches against your character design for you to choose. Please during this process make sure you express any changes you want made to either fur color or design. Anything modified beyond this step and during the crafting process will result in extra fees.
10 Shipping
10.1 Please keep in mind that shipping is not included in your quote price. If you want to get your finished product shipped, you must cover full cost of the shipping and packing materials.
10.2 Once your product is shipped, we will provide you tracking number and electronic receipt.
10.3 STF cannot be held responsible for lost packages or any damage incurred in shipping.
10.4 In the unfortunate event of the above mentioned, even though we cannot replace a lost or damaged product for free, we can find a remedy to the situation.
10.5 At the time of shipping, the customer can decide whether they want their shipping insured or not. Insurance cost will vary depending on the shipping destination and cost of your product.
10.6 Being a European maker (🇮🇹! ~), shipping costs may be high for overseas shipping.
Attention to non EU customers
To comply with regulations we must specify the full value of your product. Please keep in mind that this may incur in customs fees upon delivery and it is the customer’s responsibility to pay it. STF will not cover any customs fees.
Please check your local mailing laws to avoid stepping into legal issues. Thank you for understanding.
11 Warranty
11.1 If upon delivery you experience any fitment issue or your product is defective in any way, please contact us immediately. We will ensure a solution to your issues.
11.2 Your product is covered by a 30-day warranty upon receiving the product. This covers repairs for: rips, popped seams and adhesion failures. Please contact us immediately to arrange a fix.
11.3 While the warranty period lasts 30 days, we understand you may not be able to wear your suit right away. So, we are willing to fix any of the aforementioned issues once you can fully wear your suit even after 30 days.
11.4 Consider this period is still limited to the specified 30 days after wearing your product, and in any case no later than 6 months from delivery.
11.5 Any repair needed after the 30-day period will have a price depending on complexity.
11.6 While under warranty, customer pays shipping to STF and STF will pay shipping to the customer.
11.7 Any shipping cost outside the warranty window must be covered by the customer.
11.8 Warranty does not cover any damage caused by misuse or bad storage conditions.
11.9 Warranty does not cover any fitment issue caused by bad measurements or bad DTD provided by the customer.
11.10 Any modification done to our product by you or third parties will void your warranty! Please be sure to ask us information before doing it.
11.11 Taking part in NSFW scenarios while wearing your product will void your warranty immediately. No exceptions.
12 Allergies
The customer is responsible of informing STF for any allergies to materials used in the making of our product. STF uses the following materials:
TPU/PETG/PLA and photopolymer resin
Cotton fabrics
Synthetic fabrics (polyester)
Hot glue
Faux fur
12.2 We have animals (cats and dogs!) and they sometimes have access to the lab. This may be a dealbreaker to you, so make sure you keep this in mind before commissioning us.
13 Buyer Responsibility
13.1 The buyer must provide accurate measurements, shoe size, duct tape dummy (if applicable) and ref sheet. This is crucial to make sure we can craft your product accurately.
13.2 DTD must be sent within 3 weeks from confirmation, we need proof of shipment to confirm in case delays from the shipping company extend this time. Shipment of the DTD is at the customer’s expense. Follow the DTD tutorial available here.
13.3 We are not accountable for any discrepancies caused by the DTD, if your DTD is not accurate to your body form, your suit may have fitment issues we are not responsible for. If you’re experiencing fitment issues due to wrong measurements or DTD, we can exchange a fix for an extra fee, but it’s not always possible.
13.4 Buyer is responsible for proper care of their product:
Do not pick up head by ears, nose or eyes.
Brush the fur regularly
Wear a balaclava and an under armor to prevent buildup of sweat in the fabrics.
Wash head and bodysuit consistently after every major use.
Avoid mud, wine, coffee or anything else known to stain.
Store in a cool and dry location, avoid direct sunlight and humidity.
Do not store for a long period of time unwashed.
Always use a fursuit spray after every use.
Do not remove or modify parts.
Do not expose to heat (like leaving outdoors, or in a hot car)
Hang only when dry
Your product will come with a fursuit care guide explaining in detail.
13.5 The buyer understands that fursuits are bulky, claustrophobic, hot and have reduced visibility. STF is not responsible for any injury the customer may incur while wearing the suit, included but not limited to: fatigue, overheating, heatstroke, falls, dizziness, panic due to claustrophobia. The customer should take extra care while wearing the suit. Taking breaks and staying hydrated is key. Make sure to have a friend being your handler when suiting in unfamiliar places.
13.6 Reselling the product is possible, but the customer cannot charge more than the original paid amount. If the customer is found charging over the original amount, they will be blacklisted from any future interactions with STF. We are happy to invite the new owner into our telegram group if you communicate their contact to us.
14 Seller's Rights
14.1 STF reserves the right to deny customer service for any reason. We are not obligated to disclose the reasons to the customer, but the following (and not limited to) may be reasons we consider severe enough to cease our interaction with the customer or cancel their commission:
You have a history of illegal actions and interests.
You support pedophilia and/or zoophilia.
You are unreasonable, threatening or engage in harassing behavior.
Your character is offensive or represents hate symbols, bigotry, transphobia, or racist attitudes.
Your character is considered culturally appropriative or expresses themes that may be sensitive or controversial.
You were rude to other fursuit makers or have been denied by makers for any of the previous mentioned reasons.
14.2 We reserve the right to cancel an order for any reason. Please see the refund section for more information.
14.3 We reserve the right to keep the head base and/or already crafted parts if the customer cancels their commission during the production process.
14.4 We reserve the right to finish and sell the fursuit if the customer cancels the commission.
Intellectual Property
No one can deconstruct or replicate any product that is made by STF.
All parts are property of StuffedTails Fursuits.
Your character and its design stay yours, we claim no ownership over your fursona.
15 Photos and Videos
Since you're a good bean, the special word you're looking for is bopolino . Write this down in the notes of the commission form to let us know you read the ToS.
15.1 We reserve the right to take and use imagery of the finished product for advertisement purposes on socials and/or this website.
WORK IN PROGRESS (WIP) PHOTOS: Sharing pictures of WIPs during the production process is not allowed as they will be posted as Patreon exclusives.
REPOSTING RIGHTS: The customer has the right to repost the aforementioned final pictures that we will also post in our socials and/or website.
PUBLICATION PRECEDENCE & COURTESY: We ask the courtesy to avoid posting pictures before the debut of any project. We would appreciate some patience before sharing any picture of suits before we officially post the pictures in our socials.
