Fursuiters in action

HOW TO COMMISSION

STF opens commissions a few times during the year with a limited number of slots. Despite the many partners, STF is a single person company this limiting the amount of slots.

During the commission opening periods quotes will be available. If you have any doubt you can visit our FAQs and prices sections and more importantly, the ToS.

1 - WHERE TO BEGIN

You can see the opening event in our socials and this website. During this time, a form will be available for you to fill with all the information needed to commission your suit.

The form will guide you, requiring information like your personal data, measurements and preferences.

Before commissioning make sure you have a flat shaded, detailed ref on hand. Front and back view alongside internal details are required, side view is greatly appreciated (see example).

AI Generated ref sheets, 3D/VRchat avatars will not be accepted as refs and your inquiry will be discarded.

Due to high volumes, we won't be able to notify you if you are not chosen. Otherwise, we'll communicate it to you through email.

Once you've read the ToS, I'm sure you'll have a way to let us know you did ;3

Good reference examples

WHERE TO BEGIN

2 - PAYMENTS AND SLOT CONFIRMATION

We accept payments in EUROs (€) via Bank transfer, Revolut, payment link, credit cards and, if you with to pay in person, PoS.

PayPal is not available.

Information about installments and payment deadlines is available in the ToS.

You have 48h to accept the quote and an additional 72h to place the first 30% down payment. Once you pay the first 30%, your slot will be confirmed.

We can make small modifications to your project like colors and shapes if the fur hasn't been bought yet. Any modification to colors after purchase of the fur will result in extra fees.

New customers will receive an invite link to our Telegram group, you can choose to join if you wish!

PAYMENTS AND SLOT CONFIRMATION

3 - PRODUCTION AND COMMUNICATION

Remember that official communications will only come through our socials (you can verify them in this site). Every other communication and confirmation will happen through the [email protected] email.

Once the crafting process begins, several WIPs will be sent and we will ask for your confirmation in every step.

We invite you to reply in a timely manner during this time to speed up the production and deliver your project ASAP.

Since STF is a single person company, production times depends on design complexity and the queue.

STF will make a fursuit ref for you, but keep in mind that a detailed ref of your character is still needed when commissioning. Make sure in this step you make the right choices for your project as changing it later is not possible.

Depending on your character, we might need to sculpt a custom base. We will work with you and keep you posted to meet your needs.

After that, the furring process begins and just like before you will receive pics and WIPs to confirm, especially regarding colors and patterns. If something doesn't look right, now is the right time to make small modifications.

Once all patterns and colors are confirmed, we will begin cutting the fur and no more modifications are possible.

For the Bodysuit a DTD is needed.

Make sure to build and ship your DTD correctly based on the instructions you can find HERE.

If your DTD is wrongly built, we might ask you to send a new one.

Remember to ship your DTD in a timely manner, if you don't, you position in the queue might slip.

Once your suit is completed, we will take some pictures needed for social medias and it will be then packed an shipped together with some goodies 👀

Shipping costs will be the customer's responsibility and will be calculated only after the project is finished.

PRODUCTION AND COMMUNICATION

4 - WARRANTY AND SHIPPING

STF will ship your project only once it's paid in full, including shipping costs.

The shipment method will be chosen with the customer based on preferences and availability.

Once we ship your package, you will receive pictures of it alongside the tracking number.

Once the package leaves the STF Lab premises we won't be responsible for damage and losses.

In the unlucky event your project is lost, STF can propose cheaper solutions for a full rebuild or we can consider a PARTIAL refund which will be pondered depending on the project lost.

STF is not responsible for any import fees when shipping outside of EU.

We will be still available to help in disputes with the shipping company if possible.

If your suit arrives damaged we will be willing to help you in repairs, if you cannot repair the suit yourself, we can accept to take it back for repair, but the customer is responsible for shipping costs.

The suit includes a 6 months warranty period. During this time it's possible to request free repairs for mistakes cause by the maker.

For more info about warranty, check the ToS.

STF will be available for small repairs free of charge during conventions.

WARRANTY AND SHIPPING

5 - CUSTOMER CARE

We offer solutions to all STF customers even outside of warranty periods like instructions for repairs on your own suit.

Current customers will have priority if they wish to convert their partial suit to a fullsuit, however, they will most likely be inserted in the current queue when time is available.

Moreover for current customers it will be possible to inquiry us for refurbishments and upgrades on the current suit where possible (it's not always possible to upgrade certain parts).

If a customer wishes to create a V2 of their current suit we can consider a discount.

Any act of racism, zoophilia, homophobia, or any other behavior that might damage people and/or the STF image will not be tolerated.

If you exert any of the aforementioned hateful behaviors, STF will reserve the right to cancel any collaboration with you (like group photos) and you will be banned from any of our groups and channels.

CUSTOMER CARE